The increasing availability of data, advances made in Artificial Intelligence, and in particular, natural language processing techniques, together with the widespread use of mobile apps and web applications, create new opportunities to deliver better and more efficient digital public services. At the same time, societies face important global challenges related to sustainability and climate change and governments face pressure from citizens to provide innovative and effective solutions that can help alleviate these problems.
Conversational agents are software applications that communicate with a human using either spoken or written natural language
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