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PILOT DESCRIPTION:

Technology-driven Talent House Hosting Plan Pilot
The pilot located in San Sebastian in Spain will look at an innovative digital service supporting talent attraction and return to the city promoting competitiveness and economic development of the city of San Sebastian. San Sebastian has been already working to develop initiatives aimed at attracting, retaining and returning talent. Through employment opportunities and hiring programs (Talent Return), soft-landing welcome plan for researchers (Talent House) or more recent programs that facilitate the arrival of entrepreneurs, professionals and subscribers to the city (Visiting Residency Program). All these programs are placed under the San Sebastian Connecting Talent initiative and represents the commitment to place our city on the innovation map. However, one of the difficulties to be faced is the communication and the engagement of potential users or customers for these programs. As a part of the digital transformation process in San Sebastian, the adoption of disruptive VR/AR and AI technologies can improve public sector performance. Their disruptive impact in the public administration should help to improve the delivery of public services, to support the governance and public administration, and to enhance public sector policy and decision makings, all that having the user/people in the center.

One of the programs mentioned above is the Talent House Hosting Plan, which was created in 2011 with the aim of supporting local technology and research centers in attracting highly qualified profiles. This Hosting Plan includes advisory services on administrative procedures to live in our city, support for companions and also an accommodation service in the Talent House building.

It is this last service, the accommodation in the Talent House building, on which the pilot project is planned to focus within the framework of the TPL.

Currently, the main characteristics of the accommodation service can be consulted statically on a website through information and images of the building. The personalized information is offered through a specific email of the hosting service or the generic email of Fomento.

In this pilot project, it is initially planned to develop two actions for the improvement and digital transformation of the service:

a) A 360º visit to the Talent House building and its spaces to improve the user experience and allow interested researchers to get to know Talent House in advance of their possible arrival, and
b) A Chatbot to explain the accommodation service and other services of the Talent House Hosting Plan, which completes the visit and allows the interested persons to receive information immediately and responding to their individual needs.

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Virtual Lab – Fomento San Sebastian – Spain